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Mon - Fri: 8am - 7pm | Sat & Sun: 9am - 3pm

We all need help sometimes

As our children grow, their needs change, and sometimes we may find it difficult to understand what they need and how to connect with them.

When you are in a new country you may not know what services are available for your family. The Kids Hub is here to help you.

We are a free well-being service for babies and children 0 – 12 years.

No appointment is needed, you can just walk in any day of the week. You don’t need to be registered for Medicare or have a Medicare card. This service is for everyone.

When mental health and well-being are strong:

Signs and symptoms of poor mental health

Early warning signs of poor mental health can be changes in what we do and how we feel. Like the clouds gathering before a storm, they can warn us that we may be becoming unwell. Common early warning signs are changes in appetite, sleep, mood and thinking. Poor mental health can present in many ways and it is important to notice changes in behaviour, mood, or functioning:

Signs may include:

From time to time anyone can face challenges. Recognising these signs early and seeking support is a strength and can help families and children return to a path of positive well-being.

If you are unable to visit The Kids Hub, please contact our Care Navigators on: 0405 349 227
– they can discuss options that best suit your child and family’s circumstances.

We can also help with translation – just let us know when booking your appointment.

Translating and Interpreting Service (TIS National)

If you need mental health support in your language, contact The Kids Hub through the Translating and Interpreting Service (TIS National). TIS National covers more than 100 languages and is available 24 hours a day, 7 days a week, for the cost of a local call:

How they help

You may need to wait on the line for the interpreter, or the operator may need to call you back when an interpreter is available.

When you are speaking with the interpreter, they will call
The Kids Hub for you and interpret your conversation.

You can also visit National Accreditation Authority for Translators and Interpreters (NAATI) for more translation and interpretation services.

Please be advised that we are not a crisis mental health service. If this is an emergency or someone else needs immediate attention:

If you have concerns about your child’s behaviour, development, mental health, and well-being, we have professionals who can support you with this.

7 days a week:
Mo-Fr: 8am - 7pm | Sa - Su: 9am - 3pm

If you need to speak to someone outside our open hours:

Mon - Fri: 8am - 7pm | Sat & Sun: 9am - 3pm